Returns
Returns & Refunds
We want you to be completely satisfied with your purchase. If something isn’t right, our return and refund policy makes the process simple and fair.
1. Eligibility for Returns
- Items can be returned within [X days] of delivery.
- Returned items must be unused, unwashed, and in their original packaging.
- Certain items (such as personalized/customized products, digital downloads, and clearance items) may be non-returnable.
2. How to Start a Return
- Contact us at [your email/phone] with your order number and reason for return.
- We will provide you with return instructions and shipping details.
- Ship the item back using a trackable courier service. Customers are responsible for return shipping costs unless the item is defective or wrong.
3. Refunds
- Once we receive and inspect your return, we will notify you.
- Approved refunds will be processed to your original payment method within [X business days].
- Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
4. Exchanges
- Exchanges are available if the item is in stock.
- If not, a refund or store credit will be offered.
5. Damaged, Defective, or Wrong Items
- If you receive a damaged, defective, or incorrect item, contact us within [X days] of delivery with photos.
- We will replace the product or issue a full refund at no extra cost.
6. Late or Missing Refunds
- If you haven’t received your refund within [X business days], first check with your bank or payment provider.
- If the issue continues, please contact us at [your email].
7. Contact Us
For any questions about returns or refunds, reach out to us
